Boom answers the product question with a checkout link, brings back abandoned carts, and handles tracking and reorders, all in the same thread.
These are not separate tools bolted together. One agent, reading the same customer record, runs all three so a question, a stalled cart, and a returning buyer each get the right conversation.
A shopper asks about sizing, shipping, or which bundle to get. Boom answers like a good rep would, then drops a checkout link right there in the thread, so the question becomes an order without the shopper ever leaving the conversation.
Boom reaches the shopper who dropped off, handles the objection that stopped them, and recovers the order. After the sale it covers tracking too, because customers never remember their tracking number, so they message you instead of the carrier.
A first-time buyer gets a welcome and a coupon to earn the second order. A returning buyer gets a reorder nudge, a replenishment reminder, or a subscription offer. Same agent, different conversation, decided by what the customer has actually bought.
Boom keeps inbound and outbound on separate lines, so the agent answering questions and the agent running a cart-recovery push never compete for the same lane, and the late-night buyer gets answered instead of waiting until morning.
Boom connects to Shopify for orders and Skio for subscriptions and reads them live, so the agent already knows whether this is a first order, a fifth, or a lapsed subscription before the shopper sends a word.
A DTC research demo contacted 502 customers and held real back-and-forth conversations with about half of them, a reply rate one-way campaigns rarely touch.
Research demo, DTC e-commerce“Our old cart emails were a notification and a prayer that the customer would convert. The first thing people actually wanted was someone to answer them at midnight when they messaged about a tracking number. Boom does both.”
Link your store and subscriptions so the agent reads orders and plans live. From day one it knows who is a first-time buyer, who reorders, and who has a subscription on file.
Tell it what to chase: recover carts, win back lapsed subscribers, welcome first buyers, or answer product questions and close. You set the goal and the guardrails, it figures out the conversation.
The agent answers inbound and runs outbound on their own lines, sends checkout links, handles tracking, and follows up with the right flow for each buyer. You watch the orders it brings back.
Connect a test store and watch Boom answer a product question and send a checkout link in the same thread, the way a good rep would.